Tech support, without the full-time price tag
Get your IT needs taken care of on a part-time basis.
Serving Klang Valley: Kuala Lumpur & Selangor
No IT support yet? Why you should start with a part-timer.
Growing businesses face growing tech problems — but hiring a full-time IT person often doesn’t make financial sense yet. Stratum Technologies gives you dedicated IT support on a part time basis, so your systems stay reliable without the overhead of a full-time salary.
You no longer need to ask your staff who is “good with computers” when it’s not their job scope.
Don’t wait until something breaks. Prevention is better than cure.
When IT is no longer a burden, your staff can focus on their job.
As your business grows, so can our scope. Without starting over with a new provider.
Part-time doesn’t have the risks and costs that full-time does
A full-time internal IT hire in Malaysia costs roughly RM50,000–80,000 a year once you add salary, EPF, SOCSO, EIS, a laptop and software. Part-time support is RM36,000 a year — and you only pay for the hours your business actually needs.
| Aspect | Part-time IT support — RM3,000/month | Full-time IT hire |
|---|---|---|
| Annual cost | RM36,000 flat | RM50,000–80,000 all-in, before recruitment |
| Hours | Up to 20 hours a month, on a schedule | All office hours, whether or not there’s work |
| When they’re on leave or sick | Covered by our team | Nobody — issues queue up |
| Skill range | Senior across networking, cloud, security, backup, vendors | Usually one or two specialties |
| Time to start | Days | 2–3 months of recruiting, then probation |
| If it isn’t working out | 30 days’ notice after the first 3 months | Notice, severance, re-hiring |
| Management overhead | None — we report to you | Interviews, reviews, leave, training |
| Best suited to | 5–25 staff with no full-time IT need yet | 40+ staff, daily hardware volume, in-house development |
If you have 50 or more staff, a steady daily stream of hardware and desk-side problems, or in-house software development, you need someone on site every day. We’ll tell you so — and we’re happy to support them as a second pair of hands on the things one person can’t cover alone.
What RM3,000 a month gets you
The same amount every month, not a bill per problem.
Before anything else, a free consultation
We start by looking at what you actually run. On site or on a call, we go through your setup: who uses what, what breaks most often, who fixes it today, what isn’t backed up, and what software you’re paying for.
You leave the consultation with:
No charge, no obligation, no sales deck.
What the plan covers
| Support hours | Up to 20 hours a month |
|---|---|
| Scheduled on-site visits | 2 visits a month within Klang Valley (travel included) |
| Remote support hours | Business hours, Monday to Friday5 |
| Response time | Same business day for remote issues, next business day for on-site5 |
| Extra on-site visits | On-demand rate: RM300 for up to 2 hours, RM600 for up to 4 hours |
| Extra support hours | RM150 per hour, quoted and approved by you first |
| Unused hours | Up to half carried into the following month |
| Users and devices | Up to 25; we’ll quote if you need more |
| Outside Klang Valley | Remote support anywhere in Malaysia; travel quoted for on-site |
| Term | 3 months minimum, then month to month with 30 days’ notice8 |
Three ways to work with us
On-Demand Support
For one-off problems when you don’t want a monthly plan: a laptop that died, a WiFi point that stopped working, a printer nobody can fix.
Part-Time IT Support — recommended
For businesses with 5–25 staff who need someone accountable without a full-time salary. The same amount every month, not a bill per problem.
Managed IT Services
Full ongoing IT coverage, quoted to your user count, sites and systems. For businesses that have outgrown part-time support.
Contact Us
If you’re running your business without proper IT support, let’s fix that — without the cost of a full-time hire.
It means a set number of hours a month — up to 20 — on a schedule we agree with you. You get a dedicated person who knows your systems, rather than paying for a full-time hire you don’t yet need.
Part-time IT Support is RM3,000 a month, flat. On-demand help is RM300–600 per site visit if you only want us when something breaks. Managed IT Services is quoted to your setup. All three start with a free consultation.
Just say so. We’ll bill the extra hours at RM150 each, approved by you first. If you’re regularly going over, we’ll tell you — at that point Managed IT Services usually works out better value.
Three months minimum so we can get your systems documented and stable, then month to month with 30 days’ notice.
Most issues are fixed remotely within the same business day, which is faster and cheaper for you. On-site visits are for what remote work can’t solve — hardware, cabling, WiFi, printers, new setups. Two visits a month within Klang Valley are included. Outside the Klang Valley, remote support still works and we quote travel for visits.
Part-time gives you a set number of hours with a scheduled visit and a report each month. Managed IT Services is full ongoing coverage: round-the-clock monitoring, guaranteed response times, security management and an annual technology roadmap and budget. Businesses move up to it once their needs outgrow a part-time arrangement.
You contact the same address and number, and another engineer from our team picks it up. Nothing waits for anyone’s return.
If you have one, we work alongside them — taking the specialist work that’s hard to cover alone, or being the backup when they need it.
Remote support covers all of Malaysia. On-site visits are quoted with travel included for anywhere outside the Klang Valley.
Everything above is quoted separately, in writing, and approved by you before we start.